CUSTOMER
REVIEWS
CUSTOMER
REVIEWS
REVIEWS
My grandson plays a Jean Paul AS-400 alto saxophone in school and lost a pearl on one of his keys. I called Jean Paul for a replacement and they had it in stock and sent me a whole set for just the cost of shipping. I received them in a matter of days. Great service, very fast and friendly with lots of good advice when needed. Great company to do business with. Mark Greenawalt, Palacios, Texas.
I contacted Jean Paul to guide me to the best clarinet for an experienced HS student, my niece. She has since told me it's wonderful. Customer service was assuring that they were there for anything she might need, answered any questions before and after delivery immediately. Great customer service. Thank you Jean Paul.
It been a week and my daughter is playing her flute she loves her flute and looks forward in her ability to play in her school band
The alto that I ordered was received in good shape in a Jean Paul branded outer shipping box that surrounded the excellent case the instrument comes with. Inside, I received a Rico 2.0 reed, mouthpiece, padded neck strap, luggage tag, cork grease, mouthpiece, two-screw ligature, polishing cloth, and a coupon for future purchases from Jean Paul.
The horn was in pristine shape and fit well in its case with a body plug that protected the octave key mechanism. The case itself was lightweight but veyr protective with backpack straps! The horn was clear of any scratches in the finish and both key stacks were well regulated -- no issue with the synchronization of the F, E, D keys and the F# and bis Bb keys, and the G# key stayed properly shut when any of the lower stack keys were depressed.
A common problem in early reviews pointed out a rough D# to C transition to be a bit rocky, but I believe that was remedied and I did not have trouble sliding across those keys. I also that early reviews pointed out some play in the side Bb mechanism before the key covering the tonehole itself would open, but this may have been fixed as well as the horn that I received did not have this issue.
Overall, the action is even, snappy but smooth, with nice mother of pearl key touches. Coming from my Selmer Super Action 80 II, it was an easy transition with only minor differences in the how the top and bottom stack key touches are clocked vertically in relation to one another. I would not though that the key heights are quite a bit higher on the AS400 than on my SA8II, such that I can feel that the keys must travel a noticeable bit more than I'm used to, but as I mentioned, the action is smooth and the mechanisms well regulated, so I would chalk this up to a preference thing. It wouldn't matter for an early student, and if it was really an issue, the key heights could be adjusted.
One other feature of note on this horn is that there are many adjustment screws/points to help keep the horn well regulated -- I know that some higher end horns eschew adjustment screws on the FED stack regulation bars on the back hedging that the less to go out of alignment the better, but I appreciate small regulation screws that take the place of static corks/felts on a student horn that might see rougher treatment.
Playing, the sound of the horn I was surprised to be quite a bit darker than the Yamaha student horns (YAS23, YAS280 mostly) that I've encountered in the past -- it's a good middle of the road sound that more advanced students can shape on their own. I also find that the intonation of the horn is good, with middle E and D needing voicing adjustments (per usual for any horn) but they feel that they need less adjustment on my part to get them on pitch than on my Selmer if I'm honest.
Overall, just really happy with the purchase and I think this horn represents one of the few really great value on student horns that the player can grow with.
Plays great!!!! Enrique and Tim were so helpful through the buying process!!!
Good for begginers but many screws come loose over time. Ive had it for like one year now and have lost many screws. It is still playable but altissimo range struggles heavy. Could just be my playing but my amazon sax plays altissimo better than this
Plays good but... I wish they had a version with bronze keys. I don't like the silver keys.
Came packaged well. And my kiddo said it worked as it should.
Flute so good I learned 4 notes and ways to blow air to it in just a day! Easy to assemble and hold! Light weighted and perfect for a beginner like me! Great quality flute!
My son loves it. It's his first instrument he's learning to play so he's very excited.
It arrived at the correct location right on time and was in great condition. Thank you
I purchased this clarinet for my son, and we are very happy with it. It arrived on time, in good condition, and everything works as expected. My son has already started playing it and is enjoying the instrument. It has been a great choice for a beginner, and we are very pleased with our purchase. I would definitely recommend it to other parents looking for a student clarinet.
I bought a factory refurbished instrument in 2022, for my granddaughter, as she was going to use it for her High School marching band. I wasn't familiar with the brand but found a great review form "Better Sax" on YouTube and took a chance on it. She is now using it for her College Marching Band and is very satisfied with its performance. On two occasions, I have emailed Jean Paul Customer Service reps for a replacement part. They have always acknowledged my request, found the needed part, and got it to me quickly. We are verry happy with our purchase!
Very happy with this purchase. Clarinet sounds and feels very good. I played in hs and then moved to sax and started college as a jazz performance major. Now many years later, I am back to it and playing both. My only complaint with this clarinet is that the case has absolutely no additional storage adequate for reeds, cork grease, etc. If Jean Paul offered an upgraded case, I would have gladly gotten it.
I am very happy with this alto saxophone. It looks beautiful, sounds great, and is a good choice for a beginner like me. The instrument arrived in good condition and with everything I needed to get started. I am enjoying learning to play it and I would recommend it to other beginners.
Nice to have a replacement part available and sent in a timely fashion.