Customer ReviewsWrite a review
My main instrument is a King model 602 cornet that I've had for many decades. I wanted to add a trumpet. I did a lot of research and based on reviews bought a Jean Paul TR-430. The third valve, when I pressed on the right edge while pushing it down, as sometimes happens because of the way I angle my fingers, was slow coming back up. Also, it required more effort to blow compared with the King cornet. Also, I didn't like the sound; it was shrill. Some of that is because it's a trumpet rather than a cornet, but I still didn't like it. Also, it felt physically unbalanced because the bell is longer than the cornet so that end is heavier and it takes more effort to hold it horizontal than the cornet where the bell is shorter because the tubing is coiled more tightly.
I told Jean Paul support about the valve problem. They immediately emailed me a return shipping label and said they would ship a new trumpet to me. I wasn't sure whether I wanted them to replace the trumpet or just get a refund.
Meanwhile, when I discussed the problems with the instrument with a salesman at a local music store, he said Jean Paul instruments are not repairable because they don't make parts for them. Because of that they don't use Jean Paul instruments as rentals to school children, who are not so careful with instruments, so they sometimes need to be repaired. Because of that plus all the other reasons I didn't like the trumpet I asked Jean Paul support to not ship a new trumpet to me and just issue a refund. They had already shipped it, and were unable to recall it, and in fact it arrived that day. They again immediately emailed me another return label and issued a full refund. So their customer service is excellent, as other reviewers have said. However, given the third valve problem and the other aspects of the trumpet that I didn't like, I felt it wasn't suitable for me.
I'm an adult in my late 30's and have never played an instrument. I initially rented a student Bach trumpet to see if learning trumpet was right for me. Once I realized that I would stick with it, I figured buying a trumpet is better than renting, but, I still didn't want to spend the big bucks on a horn. After much research, I decided on the Jean Paul TR-430. The trumpet arrived quickly and in perfect condition. It is a very beautiful instrument and I really like mixture of the different finishes. The valves run smoothly and it sounds great. My private instructor tried it out and said it is very nice too. I returned the Bach rental and now do all my lessons and practice on my Jean Paul. My only complaint on the Jean Paul TR-430 is that the main tuning slide is a bit jerky, but, that doesn't get used much after warmup. The first and third slides run just fine.
We bought this trumpet for our son based on many reviews, most of which mentioned the valves being superior. When we received it, the first valve stuck and after being oiled well, it was still very slow. We contacted customer support and Tim reached out very quickly. They replaced the trumpet right away and the new one is fantastic. We're very happy with not only the trumpet but with the excellent customer service. My son says this trumpet plays very well and it sounds great.
Great trumpet! My son has been playing it daily and it sounds great!
Our adult son is truly enjoying his TR-430 trumpet!