A sincere thanks to Daniel and his team for the extraoridinary support when I have an issue with the AS4 mouthpiece.
When I first write to him, his first reaction was to focus on solving the issue for me instead going through the whole process of verifiying how I use the mouthpiece.
And once the replacement mouthpiece is on the way, Daniel personally wrote an email to me to inform of the tracking number.
I greatly appreciate this customer centric approach not many company subscribe to these days.
A great thanks to Jean Paul and her crew. I will definitely buy another Jean Paul professional saxophone once I saved enough.