I am a AS-400 player from Hong Kong, I bought it directly from the official Jean Paul website.
It sounds very great and with a little “dark” style. But after I played for few months, the Eb key guard fell off. I was frustrated, it would be very costly and time consuming to ship the horn back to USA from Hong Kong.
So I contact Jean Paul customer service, they can offer me an option to repair it with nearby local store, then pay me back the repair fee fully as a warranty.
Their customer service is EXCELLENT, there is no way to worry about the after sales service, even if you are a overseas buyer.
Jean Paul do a great job to provide a worry- free experience start from day one.
I will give 5 stars, and strongly recommend Jean Paul to you.
I can honestly say it plays better than I expected….I also know when someone reads this they’ll think I’m a fake person or the company wrote my review but it’s honestly worth it.
Very happy with my purchase. Great quality and sound.
I love my new CL 800. Superbly crafted of fine materials. The tonal quality is excellent in all three registers. In the past I have purchased other clarinets in the same price range and the Jean Paul is overwhelmingly superior.
The service is absolutely great
I really couldn’t be happier with this saxophone. It’s absolutely beautiful and the sound is great. The case it comes with holds the horn very well so no complaints there. It didn’t come with any swabs to clean it so I had to by those separately but that’s not much of an issue. Overall great saxophone at a great price.
It's the first saxophone I ever purchased and I couldn't be happier with my purchase! I've rented a much more expansive model to compare them, and their quality of sound is very close while the Jean Paul is considerably more comfortable, lighter and feels a bit easier to play. I would actually choose this model, even if I could afford the other one! Great case and accessories, and outstanding costumer service as well.
Thank you, Jean Paul!
I am new to the saxophone and watched tons of reviews on YouTube. The. Price to. Quality ratio was. Really. The factor that swayed. Me and I have not. Been disappointed. Thank you Jean Paul!
My boy loves his AS 400 SP. Great customer service. The package had a missing care kitand swab. JeanPaul hassle free quickly sent the missing items.
I am a intermediate player, and I am incredibly impressed with the quality of the saxophone. Pads are in excellent shape, the horn plays superbly and the level of customer support is excellent. I can't think of any complaints at all. I would absolutely recommend this sax to beginners as well as intermediate players.
This Tenor is an excellent instrument. Quality is very good, the horn plays outstanding, and once again, the customer support is superb. After only a few weeks of awning the instrument, one of the posts for the key guard of the low C key had detached itself form the horn. Tim for customer support was an absolute pleasure to communicate my issues with. He was very responsive and quite knowledgeable with helping me. In less than a week, my issue was not only confirmed, but the had another tenor on the way to me before I had even shipped out my old one! Excellent on all levels. I would absolutely recommend this sax to players.
I really like the instrument, it works perfectly (:
This is the perfect beginner instrument. I love and it also works really good if you need it for a gig.
This is a beautiful sounding and esthetically appealing looking fluegelhorn. As a French Horn player by nature, this Horn was a perfect transition for me price wise and sound wise.