I purchased a alto sax for my son in costco canberra australia. It was missing the ligature, mouthpeice and reeds, as well as greace. the costco attitude i got was simply return it, and they then ceased to contact me further. I bought this as a christmas present, and decided to reach out to jean paul USA for assitance. the kind folk here are so fantastic to deal with, once i provide proof of purchase, then instantly sent me the missing parts. They arrived today, 3 weeks after new year. i could not ask for more. A huge thankyou for the kind staff i dealt with, youve made my day. Furthermore, my son loves the sax, its a gorgeous instrument. he only started playing last year, now he can kick off his school music program first week back. thankyou.