CUSTOMER
REVIEWS
REVIEWS
Before purchasing this instrument I read some reviews which set my expectations. And now that I got it, I can say it was delivered just as advertised and to my satisfaction. I hope to reach some level of proficiency playing this instrument.
This is the perfect trumpet for any beginner. It sounds great and we honestly can’t tell much difference between it and the $1700 Yamahas in the room. It has everything a middle schooler could ask for when just starting out. Zero regrets here. Money well and wisely spent.
Great customer service, great product!
After playing for about 3 weeks on the horn it feels pretty nice. While $1500 is a great price for a professional model sax, there are some complaints I have. It already came in with a few scratches, marks, and discoloration around some areas. Just recently the glue has started coming off the pearls which I find confusing as I take care of instrument carefully. I personally find this sax to be 4.5 stars as it feels nice but it has those small things to watch out for.
I was hoping that it would make me sound better, than my 3 intermediate model tenor saxophones do, but I sound exactly the same. I also don't like the recessed left octave key rest or metal right thumb hook
I bought this sax several years ago and think it is the absolute finest sax of all time.
Been playing it for nearly a year now(i forgot to ever leave a review) and it’s performance is great. Not sure if I have ever had a sticky key, and it came assembled beautifully. I wish it cane with better swabs. The cloth is great at getting fingerprints off.
She’s wanted a sax for a for years, once we learned about this brand and learned more about it from YT, Reddit, etc, we decided to give it a shot. She loves it.
Update: I was able to get the faulty saxophone replaced, and I want to thank the folks at Jean Paul for expediting the exchange process. They made sure the new saxophone arrived just in time for band class, and the replacement is working well so far. Because of this excellent support, I’m changing my rating to 4 stars. I’ll check back with an update after we’ve had more time to use the instrument.
I ordered the AS400 Alto Saxophone for my son’s band class, and at first, everything seemed great. The case is well-made, and the saxophone fit snugly. It sounded wonderful while it was working, but unfortunately, within just 15 minutes of play testing after unboxing, the lower octave key assembly fell off. This has made the instrument unusable, and we need it for band class in less than a week.
I submitted a support ticket several days ago but have yet to receive any response. While I understand that we might have received a faulty unit, this does raise concerns about quality control. I really hope we can get this issue resolved quickly, as we're now facing the prospect of needing a replacement in time for band class. I would appreciate any assistance in getting this sorted out as soon as possible.
I'm mostly happy with the new TS-400. One question though: when I loosened the screw to adjust the right thumb rest, a sliver of the lacquer coiled up and ended up cutting my thumb (not deeply). The surface of the screw remained uneven and sharp, so I had to file it a little to make it smooth and not further cut/irritate my thumb. Would it be possible for you to send me a replacement screw for the right hand thumb rest on the TS-400?
Everything I've bought from Jean Paul as far as saxophones go has been nothing but a great experience. I tend to like their student / intermediate models more so than the pro models just out of my own personal preference. They are big and resonant-sounding horns. Even better than Keilwerths, in my honest but humble opinion. You can never go wrong buying one of these saxophones. As a company these folks are some of the best. Carlos, Tim...Enrique.. so many many more I'm sure that I'm missing. This is the best saxophone for the money. And I say this without reluctance- they all play better than any Yamaha on the market. Their professional model saxophones are also fantastic and can rival any Selmer. My only complaint is that I would like to see more engraving on the student models. Even if there were an up charge. Other than that I can't be happier. When I play I sound like me. And that's the goal. To sound like yourself! And you can do it with a Jean Paul!
I am thoroughly impressed with the professional alto saxophone anniversary edition. From the moment I received it, the quality of the materials and the attention to detail in its craftsmanship were evident. The sound is powerful, clear, and responds perfectly to every nuance. I've noticed a significant difference compared to other saxophones I've tried. The service was also outstanding—I received a video showcasing all the details of the instrument before delivery. Definitely a 10/10!
Played the horn for over a month and I love the horn. Sound is on the warm side. With the default mouth piece and the Rico 2.0 reed that comes with it, I can easily get the next octave overtone without using the octave key over all the 1st degree notes. However, the right pinky keys are abit tight (maybe my right pinky is just weak). Overall very satisfy with the horn.
I will definitely go for the pro horn once I saved enough money.
On a separate note, I also order the Optima mouthpiece but sad to say, after a month the tapered end of the mouthpiece chipped for no reason. Don't believe it is due to me bitting on it as the mouthpiece that comes with the horn are still intact.
I will recommend your company to all my sax playing friends. PS. I never received the box of soprano 2.5 reeds you promised … ???