Right out of the gate, you are covered by our 1-year Manufacturer Warranty for product defects. To learn more about what is covered under our warranty, please see our Warranty Policy.
Instruments qualify for returns, but accessories do not. If you simply change your mind on the purchase (within 30 days of the delivery date), you can ship it back to us and we'll refund your purchase minus a small restocking fee. Obviously, we need the instrument in new, unused condition and in its original packaging. To learn more about returning your item, please see our Returns Center.
Continental US - Free Shipping
Shipping is free inside the continental US. We generally ship UPS Ground, although we sometimes use USPS for some smaller shipments (like parts).
Expedited Shipping
Please go through Checkout with the item in your cart to see shipping rates and estimated delivery times for your location.
International Shipping
We ship via DHL Express on international orders.
Processing Time
Domestic orders usually ship out within a business day. International orders take 2-3 days to process. All of our woodwinds get checked and adjusted by a technician before they ship out, so sometimes there may be a slight delay on those orders.
Where does it ship from?
Everything ships from our Miami, FL warehouse.
