I am happy so far with the receipt of my flute. Everything seems to be in working order. I appreciated your quick delivery. The packaging was great. The flute looks great. My only beef was with sending in the warranty. I filled out the form with order #, date of purchase and that I bought it directly from Jean Paul on-line. It then asked to upload a copy of the receipt. A lot of us seniors don't know how to do this. All the info was on the warranty form and I bought it from you so I don't know why you needed it uploaded. I finally got someone to help me do it but it was a pain. Just wanted to voice my opinion but everything else was great. Sincerely, Don M.
The trill keys were frozen with rust and I had leaks in the right and left hand system keys, as well as in the flute joints as well. We went to Music Tech and Carlos Arango fixed it for us for no charge. Now it is working amazing again!
Great service! Awesome technician and flute brand.
I love the flute. It plays beautifully and is made soundly ;)
The first flute I received did not play right with one of the keys not closing completely making several notes unplayable. I received a quick replacement which was great! The new flute arrived and played wonderfully for the first 2.weeks. I have since needed to take it to a local repair person 2 times for the same issue with the same key not closing properly making it impossible to play several notes. Being that she uses her flute everyday for band at school this had been a huge inconvenience. I am disappointed with this instrument overall but unfortunately we are outside the 30 day return period....