Student Tenor Saxophone

I bought the Jean Paul TS400 tenor saxophone from Amazon (which is the way to purchase their instruments). When I received the first one, it looked as though it had been ordered by someone before me, tried, repackaged and sent to me. It had finger prints, smudges and scratches on it, and the mouthpiece looked as though it had been used. I immediately called the Jean Paul company to inform them of the condition of the horn, and I have to say, I was more than pleasantly surprised with the customer service and prompt response that I received. After taking pictures and emailing the representative that I spoke with, he apologized, saying that they would never send out an instrument in the shape that I had received it in, and told me that they would send a brand new horn to me immediately. Within two days, I had a brand, new saxophone, fully set up and ready to play! Two different representatives from the company were in constant contact with me either by email or by telephone, and they made this one of the best customer service experiences that I have ever had! Not only that, this is one of the best student model horns that I have ever played! The set up was fantastic, it was free blowing, and the lower and upper registers were effortless to play. I actually used this saxophone the very next day at a gig, and I didn’t even need to break it in! I will and have recommended this company and their instruments to everyone that I know! I have absolutely nothing bad and everything good to say about Jean Paul instruments! By the way, I put no blame on the Jean Paul company for the condition of the first saxophone, I believe Amazon sent out a used return as a new product without inspecting it.
Thank you to both Felipe and Tim for proving that excellent customer service still exists in this day and age, and that there is a company that actually still cares about their customers.

I'm a 7th grader in concert band and I got this pookie for my birthday. I love everything about the ts-400 except for the octave key. It requires a lot of pressure to push down imo. Overall 4.2/5

We had purchased the TS-400 model in April 2024 for my 14 year old High School Freshman so that he would have his own instrument through his high school experiences. Within this same year he has accomplished many goals, such as 2025 W.Va. 2nd Chair Tenor Saxophone, 2025 West Virginia University High School Honor Bands, 2025 West Virginia Wesleyan Jazz Honor Bands, and 2024 249th Army Band All State Masterclass. And his freshman year isn't even over yet. 98% of his accomplishments is through his own dedication, hard work, etc. but the quality of instrument definitely matters. This student horn through Jean Paul has given my child wonderful and lifelong memories and the quality and sound is beyond measure for price, quality, etc. Highly recommend this instrument and Highly Recommend Jean Paul quality ⭐⭐⭐⭐⭐

Sound and quality are good, especially for the price - got it in silver which is really nice looking

Student Tenor Saxophone