I pre-ordered the Jean Paul Academy 660 alto saxophone, and the entire process exceeded my expectations. Before shipping, a specialist carefully inspected and tested my instrument, even engraving a beautiful floral design that made it uniquely mine. I was also sent a personalized video showing my actual saxophone, along with a warm greeting and useful tips. This level of care and communication is rare and truly appreciated. Highly recommend Jean Paul to anyone looking for quality and heart in both product and service.