CUSTOMER
REVIEWS
REVIEWS
★★★★★ 5 star rating out of 5This is my first time ever buying an instrument and I was very confused about everything but the customer service was so so sweet. I higher recommended this site foe anyone.
Kien V.San Diego, CA
★★★★★ 5 star rating out of 5Brilliant, no flaws couldn’t be better
Thomas R.Manchester, UK
★★★★★ 5 star rating out of 5I love my AS-400 saxophone, it’s beautifully finished with a rich tone and a fine sturdy carrying case. For the price, it can’t be beaten.
Mitch T.Ontario, CAN
★★★★★ 5 star rating out of 5Great sound quality. Came to me tuned. Now I can finally get back into my music. Also the case is high quality. Love it!
Chelsy T.Silver Spring, MD
★★★★★ 5 star rating out of 5Oh, if only I could play it as well as I know it can sound - or maybe as well as I used to play when I was much younger! But as I did then, I’ll keep practicing. Thanks for a great value.
George C.Sewickley, PA
My sister has been playing flute for 50 years but had gotten out of the habit. I got her an intermediate flute from Jean Paul for Christmas to replace her 30 year old student flute and she was delighted. The packaging gave no clue to the contents, which made the experience particularly exciting. It's very hard to surprise your sister when she's been receiving gifts for over
60 years. She practices every day now and is watching more advanced YouTube videos on technique. Thank you, Jean Paul for a special life-changing experience.
I’m thoroughly happy with my AS400 saxophone. As a beginner, I’m genuinely impressed by the exceptional quality and craftsmanship of my instrument. Finally, I had a few questions, so I reached out to the customer service department. They were incredibly helpful and promptly returned my call, which left me quite impressed.
I don't know much about flutes, but my daughter loves it and says that it plays beautifully. As of this moment, there have been no issues with it. She is in her 4th year of playing.
The app made it easy to see where my package was,located.
I’m in my 70’s can’t physically do some of things as well as I use to so thought Would start playing saxophone again.I played when I was in my 20’s.I have my sons 30 year old Armstrong thought I could upgrade a little.My only complaint is the key action feels spongy next to my Armstrong . Had problem in the shipment in that it got labeled but wasn’t shippped,I got a hold of your customer service and they air mailed it to me.I’m perfectly happy with the saxophone for what I want to accomplish, but probaby wasted my money because my other saxophone is just as good. But for someone buying a first time sax it’s a great buy.
Jean Paul always delivers with service second to none and fair prices that make quality products within reach. I have owned great clarinet mouthpieces in the past including a well known hand made one that cost significantly more but the ease of play and sound quality of this one is perfect for our grand daughter. Not having bought a clarinet for decades, I was pleasantly surprised at the high quality of their instruments compared to my German made clarinet at a much higher price point today.
The customer service rep was very helpful and the part was exactly what I needed. The part fit well. Thank you so much. Great product support
After having a fantastic Jean Paul Clarinet I knew to stick with Jean Paul for a lower cost instrument to learn on. And, when I can play and want to upgrade, it will still be a Jean Paul!
The stand is easy to set upp and take down, adjustable and full of features. The reason for only 4 stars is it is a bit unsteady with the weight of a music book rather than sheet music.
Absolutely Beautiful looking and sounding
My son loves his instruments, he’s a Bari sax boy but has been learning new ones, this clarinet is for Christmas but we bought a flute from you and he loves it , taught himself and plays every night!! I’m sure he’s going to do the same with this clarinet!? Thank you , I’m sure we will get ordering more instruments from you because my son loves them!!! Happy Holidays
The Professional Soprano Saxophone ANNIVERSARY EDITION is my first soprano sax, having previously played an old‑school alto Conn that had set the bar quite high. I am delighted with this instrument; among many other “checks,” I would especially highlight its excellent tone quality and playability right out of the box. The instrument truly delivers.
I also want to commend the Jean Paul team for their outstanding customer service—responsive, helpful, and genuinely committed to ensuring a great experience. Thank you, team, and keep it up!
This intermediate alto sax is a great horn for the money. Well made, smooth, good intonation. I also have the pro version of the alto sax from Jean Paul. This intermediate sax comes close to the pro model.
I’m in highschool and this is good enough for me. I will definitely be using this sax for everything. If you want to take playing more serious i would suggest getting a different sax though. My problems with it are that some of the pads are sticky and some screws come untightened a little bit. I bet if i take it to the show they would fix this minor problem but it’s an annoying problem to have with a new sax. All in all i will DEFINITELY keep this sax in my collection.
My kid loves it, now he sounds like Canonball!
Excellent horn, tremendous value with no real quality competition at that price point. Another company just jumped into the category with their own high quality Chinese made model, but it’s 50% more expensive.
$1,500 for a student horn? Not anymore. High quality instruments at radically lower prices. That's our promise.
Our instruments punch way above their weight belts. As you grow, you can expect your instrument to grow with you.
If you ever run into any issues with your instrument, our Customer Support team is just an email away.